Submission Format

When submitting a support request, it's important to include as much details as possible. This will help to expedite the investigation and resolution of your case. 

If you need to submit a support request, we kindly ask you to provide the following information:

• Customer name
• Business name
• Email address associated with the website builder subscription
• Domain name associated with the website builder subscription
• Description of the issue
• Steps to reproduce (or "click path")
• Screencasts
• Screenshots